Globally headquartered in Switzerland and locally headquartered in Boston, MA, icotec is a global leader in radiolucent implants. As the company standing behind BlackArmor® technology, icotec produced the first global pedicle systems made of nonmetallic, radiolucent BlackArmor®. An exciting and varied job in the field of medical technology, icotec offers you the opportunity to work with a highly motivated team. Furthermore, you will benefit from career development opportunities with an internationally growing company.
Join our passionate and innovative team as a
Customer Service Assistant Manager
at our Atlanta, GA location
You’re in the right place if:
You value teamwork and want to grow with an innovative, global family-owned company. Experience the icotec spirit: flat hierarchies, short communication paths, and genuine appreciation shape our corporate culture. Plus, enjoy excellent employee benefits, including 100% company-paid health, dental, and vision insurance for individual icotec employees.
As Customer Service Assistant Manager at icotec, you will support the leadership of our Customer Service operations while ensuring exceptional service delivery to internal and external stakeholders. This role combines team leadership, operational coordination, and logistics oversight to support the efficient delivery of medical products and services across the U.S. market while collaborating closely with teams in Switzerland.
Key Responsibilities:
Leadership & Team Management:
- Lead and develop a team to deliver exceptional customer service
- Plan resources, manage staffing, and conduct performance reviews
- Act as escalation point for complex customer issues
- Drive process improvements, training, and onboarding
Customer Service & Operations:
- Ensure timely processing of orders and customer inquiries
- Develop and maintain SOPs for consistent operations
- Maintain ERP data accuracy and support accounts payable processes
- Coordinate with internal teams and HQ in Switzerland to support daily business
Logistics & Inventory:
- Oversee 3PL operations, including warehousing, distribution, and inventory control
- Monitor transport costs, depot performance, and order fulfillment
- Support procurement, spare parts management, and inventory optimization
- Analyze operational data to improve processes and efficiency
Additional Responsibilities:
- Support special projects and monitor KPIs and operational metrics
Requirements:
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field preferred.
- Professional experience in customer service, logistics, operations, or supply chain environments
- You enjoy guiding and supporting a team, helping others grow and succeed
- Strong planning and problem-solving come naturally to you, even when managing multiple priorities
- You have experience in customer service, operations, logistics, or supply chain environments
- Working with ERP systems and Microsoft Office feels comfortable, and you like using data to improve processes
- You thrive in collaborative, cross-functional, and international teams
Sounds exciting?
We look forward to receiving your application via our online portal – let’s drive innovation in spinal surgery together!
Nearest Major Market: Atlanta
